Shipping is included on all complete products!

• SHIPPING

Our belief is in keeping the buying process simple and transparent for you and to do that we include the cost of transporting your product within mainland UK. At the moment we cannot support deliveries outside of the UK at all, this includes mainland Europe. Some items may need special carriage or extra charges, especially fireplace suites where delivered to the highlands, islands or Northern Ireland. Please e-mail for confirmation if in doubt before purchasing.

Despatch target is 48hrs for fire type products but suites and other surround sets etc may need up to 4 weeks due to hand made construction and materials lead times. Please note that stock figures on this website do not relate to our actual warehouse figures due to a lot of fires being made to order.

• RETURNS

Returns may be accepted when pre-agreed and products are re-packaged in original packaging and returned, undamaged and unused, at the customers own cost to our warehouse address. Replacements will be provided for all products that are returned to our warehouse and are agreed to be genuinely below standard or faulty.

Products that have been used (particularly gas fires) are not acceptable as returns unless pre-agreed in exceptional circumstances. No re-funds are given on used products unless in exceptional circumstances and agreed in advance.

It is strongly recommended that you seek that advice of a GAS SAFE registered installer and ask for a survey before committing to purchase your fire or fireplace.

Packages that arrive damaged MUST be signed for as damaged when accepting from the carrier OR returned by refusing to accept and sign for. No claims can be made against the carrier for damage unless this is adhered to. If in doubt sign 'damaged' on the form/terminal presented.